DUTIES:
We're looking for a motivated Appliance Technican Assistant that can work with little direction to ensure the high quality of customer service we're known for. The goal is to maximize customer engagement and the success of business by providing solutions promptly.
Take on all customer support tasks in external facilities
Work efficiently to conclude all on-site installation, repair, maintenance and test activities
Guarantee that the work process accurately follows the guidelines
Perform troubleshooting and strive to resolve issues
Operate vehicle(s) in a safe manner and effectively use field automation systems
Adhere to company rules and regulations
Team up with colleagues and pass on valuable information
Determine customer needs and offer advice or suggestions
Form relationships of trust with customers
Proven experience as a field service representative
Capability to manage and preserve technical equipment
Sound knowledge of English
Ability to easily acclimate to modified schedules and shifts
Accustomed to using mobile tools